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Each difficult conversation is made up of three, distinct conversations.
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EACH DIFFICULT CONVERSATION is made up of three, distinct conversations: the What Happened? Conversation; the Feelings Conversation; and the Identity Conversation.
Mistakes in Difficult Conversations
Mistake 1 – Our assumptions about intentions are often wrong. Mistake 2 – Our good intentions don’t sanitize our bad impact. Mistake 3 – Blaming the other person.